Interaction

Interaction Consulting: Services

• Design and Development of Contact Centres, including:
  • Development of Customer Management strategy
  • Business Modelling and Business Case development
  • Decision support between inhouse v outsource
  • Development & implementation of IS/IT Strategy
• Process Innovation and Cultural Change, including:
  • Migration from cost centre to profit centre
  • Development of sales culture
  • Development of Cost Reduction & Efficiency Enhancement programmes
  • Process – Review, design and implementation
  • Review and implementation of IT infra-structure and Business Systems
• Project Management services, including:
  • Migration from Insource to Outsource or vice-versa
  • Migration to new facility, either local or offshore
• Sales & Marketing Channel for Outsource Vendor, including:
  • Design, development and pilot testing of new products and services
  • Development and implementation of Marketing Strategies for new industry sectors, regions and products
• Procurement & management of Outsource Services, including:
  • Development of Outsource Strategy
  • End–to–end management of tender and evaluation process
  • On–going management of Outsource supplier
• Training Services, including:
  • Skill–set audit
  • Benchmarking
  • Development of Training Plan
  • Development and delivery of training modules