Interaction Offshore: Why Offshore?
Dual Shore Advantage
The Dual Shore concept on which Interaction Offshore is based, aims at providing complete multilingual global solutions to all your customer contacts. The dual-shore model enables us to provide round-the-clock support by leveraging our international call centres, which are in-turn backed by our technology partners to ensure faultless operations and business continuity.
Near shore management advantage
By locating the core account management functions near shore, the client has full access to the operation and its functioning. This ensures close working between our client and Offshore. This overcomes many of the issues previously associated with distributed locations. The offshore and near shore functions are centrally managed close to the client organisation.
Training
Interaction Offshore's experts provide both theoretical as well as practical training to its people, making them adept and proficient in their roles. The Dual Shore advantage gives them an opportunity to traverse demographic and cultural platforms, get acquainted with different work cultures, attitudes, and mindsets, thus making them more aware and sensitive to their customers' needs.
Increased Sales
Interaction Offshore enjoys international presence. Unmatched in service and capability, it has bagged many awards for sales. It is culture sensitive and provides up to the mark multilingual global solutions, thus making it an ideal choice for outsourcing your business processes.
Minimum Set-up Expenditure
Quick and expedient ramp up of services to manage your high season.
Better Customer Service
- Increased hours of service
- Dynamic benchmarking and assessment
- Resilient, fall-over network call centres
- Automated knowledge base
Reduced Costs
- No capital expenditure
- No high far-shore set-up
- No off-season high staff costs
- Reduced training curve
- Substantial saving on IT infrastructure costs
- Low monthly management fees