Interaction Outsource: What Can We Offer You
The Finest Minds
Successful solutions require excellent people.
At Interaction, our people are motivated, energetic and dynamic individuals with great self belief, excellent skills and the
intelligence to adapt quickly to a multi-tasking environment.
Proven Methodologies
Our Business model is based on a set of standardised business processes that are implemented uniformly across the centres of operation in all of our international locations. These process are tailored to suit the unique requirements of each of our customers.
World Class Infrastructure
Interaction Outsource has a current capacity of 150 Seats with a ramp-up capability of 250 Seats
Technology
- Open System Integration
- Interactive Voice Response
- Skill Based Routing
- Multimedia Routing
- Automatic Call Distribution
- CTI
- Auto Suggestion Email Response
- Screen Pop
- Logical Scripting Tool
- Automated KPI Software (Emvolve/Performix)
- Integrated CRM Data Management
FORESIGHT MANAGER™
- Guarantee of Service Levels (80% of calls answered within 20 seconds)
- Instant disaster recovery provisioning