Interaction

Call Handling

Through an international free phone network, Interaction Outsource can deal with all queries relating to order processing, fulfilment, customer service and order taking.

The provision of a free phone number on a website puts a voice to the company. It gives the customer that extra reassurance of the company's ethos and commitment to providing a top quality service. It has also been proven in international studies that customers feel more comfortable with giving their credit card details over the phone than providing it over the Internet.

Phone Me Service

A vital addition to most B2C web sites. This allows the consumer to request a follow up call at a designated time and record the exact nature of their query so the agent is ready with the answers when they call back.

It enables the agent to call back at such a time and already know the nature of the query, thus dispensing with the preliminary briefing by the customer as to what stage they were at and “Why they are calling?”

Text Over IP (Webchat)

The option for the customer to contact a representative with any questions which have remained unanswered on the website - while on line.

Online Customer Profiling

The ability to track customers' activity on a website including purchases and items disregarded and profile the results.

E–mail Fulfilment

24/7 response service to your clients emails in over 10 different languages. Using a technology rich protocol, standard and templated response are continually developed to respond to your email queries.

Lead Generation

Calling your potential clients and assessing would they be interested in your product/service and who is the person responsible.

Appointment Setting

Fixing a date and time for sales agents to call on potential clients.

Customer Research

Calling previous clients and assessing their contentment with the product/service they received while researching cross-selling opportunities.

Data Verification

Confirming information on your current client database is correct, while adding in other relevant details such as e-mail and Website information.

Lead Qualification

Calling leads generated through a promotional campaign or exhibition to confirm willingness and ability to buy.

Telesales

The sale or re-ordering of a product to an existing client base or cold calling to a potential client list.

Help Desk Product

First level IT support, crisis, management, product recalls

Order Line

Secure, encrypted Credit card handling and order processing to your fulfilment centre

SMS Fulfilment

Response to Mobile (SMS) generated customer queries.Ideal for transferring customer contact details, passwords, links, reference numbers or minor product support solutions.

Confirmation Line

RSVP, confirming attendance, seat allocation, name placements.

Tech Support

A highly intuitive solution with over 4 levels of escalations, all of which are media based (ie: phone, email, web, fax).

Experience in multi-lingual support for communiactions, broadband, routers, financial and new product market customer usage queries.